FAQs


 

  • How can I contact you?

           You can contact us by phone 353 (0)91 553108 or by email at [email protected]

           We aim to respond to your query within a maximum of 48 hours.

  • Do you have a catalogue?

           We do not print a catalogue as we are constantly adding to our collections however we will be updating our website regularly

           with new additions. If you are looking for any item in particular, do not hesistate to contact us and we will do our best to locate

           it for you.

  • I need more information about a product, what do I do?

           We aim to give as much information about the product in the product description as possible, however if you require

           further information please do not hesitate to contact us.

  • How do I use my promotional code?

            Once you have added your items to the shopping basket, click on “Checkout” in the top right corner. There is a box opposite

            the subtotal where you can enter your “Discount Code”. Once you have entered your code, click on “Apply Code”.

            If your promotional code or discount code is correct, the discount will be applied to the total.

  • How long do I have to return items?

            We offer an exchange or refund on all unused and unworn items returned to us within 10 days of delivery.

            *Please note : Our online returns policy differs to our returns policy instore

  • How do I return an item?

           Please contact us to let us know that you would like to return an item and the reason for the return. Return the item along

           with the receipt and the reason you are returning the item to:

          Returns Department

          Standun

          Spiddal

          Co. Galway

          Ireland

          Please ensure the items are protected, as we cannot take responsibility for any damage caused in transit.

 

  • I have received an incorrect or faulty item

            Please contact us within 24 hours of receiving the item and we will resolve the issue.

  • How much is the delivery cost?

           Ireland:

          Delivery within the Republic of Ireland costs €3.95 and is FREE for orders over €100

           Northern Ireland and the UK

          Delivery to Northern Ireland and the UK costs €5.95 and is FREE for orders over €150

           Europe

          Delivery within Europe normally costs €15 and is FREE for orders over €200

           USA and Rest of the World

          Delivery to the Rest of the World costs €25 and is FREE for orders over €200

  • How long does delivery take?

          Ireland:

          Delivery within the Republic of Ireland normally takes 3-4 working days

          Northern Ireland and the UK

          Delivery to Northern Ireland and the UK normally takes 5-7 working days

          Europe

          Delivery within Europe normally takes 1-2 weeks

          USA and Rest of the World

          Delivery to the Rest of the World normally takes 2-3 weeks

         If you need items delivered faster than our normal delivery times please contact us and we can give you a quote for special delivery.

  • Are the items being delivered insured?

            All items we send are fully insured!

  • How do I know that you have received my order?

            If we have received your order, we will send you an email confirming that your order has been received.

  • Do you have an extended return policy at Christmas?

            Christmas presents may be returned up until the 7th of January. You may return them to us by post or instore for an exchange

            or credit note. Please ensure to include your receipt or gift receipt.

  • Is it safe to order online? 

           The gateway that we use on our website is SagePay. SagePay use the highest level of card data security

           (PCI DSS Level 1 compliant).

  • Can I get my items gift-wrapped?

            We have an option available at checkout to allow you to have items gift wrapped.

  • How can I pay for my order?

            We accept all major credit cards including Visa, MasterCard, American Express and Laser.

 

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